In the event of a dispute, we inform that the consumer can resort to the Alternative Consumer Dispute Resolution entities identified on the consumer portal, on the website www.consumidor.pt, or the Online Consumer Dispute Resolution entities identified on the website https: //webgate.ec.europa.eu/odr.
The existing alternative dispute resolution entities are as follows:
CNIACC – National Center for Information and Arbitration of Consumer Disputes
generic competence
E-mail: cniacc@unl.pt
Web: http://www.arbitragemdeconsumo.org
Algarve Consumer Conflict Information, Measurement and Arbitration Center
Geographical area covered – contracts signed in the District of Faro
E-mail: support@consumidoronline.pt
Web: http://www.consumidoronline.pt/
Coimbra District Consumer Conflict Arbitration Center
Geographical area covered – contracts signed in the municipalities of: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.
E-mail: geral@centrodearbitragemdecoimbra.com
Web: http://www.centrodearbitragemdecoimbra.com
Lisbon Consumer Conflict Arbitration Center
Geographical coverage area – contracts signed in the Lisbon Metropolitan Area: Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.
E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Web: http://www.centroarbitragemlisboa.pt
Porto Arbitration and Consumption Information Center
Geographical coverage area – contracts entered into in the Porto Metropolitan Area: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.
E-mail: cicap@mail.telepac.pt
Web: http://www.cicap.pt
Vale do Ave Consumer Conflict Arbitration Center / Arbitration Court
Coverage geographical area – contracts entered into in the municipalities of: Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho and Vizela .
Email: triave@gmail.com
Web: http://www.triave.pt
CIAB – Consumer Information, Arbitration and Conflict Center
Geographical area of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde.
Email: geral@ciab.pt
Web: http://www.ciab.pt
Wood Consumption Conflict Arbitration Center
Email: centroarbitragem.sras@gov-madeira.pt
Web: http://www.srrh.gov-madeira.pt
Right to Free Termination of the Contract:
In compliance with the provisions of articles 10 and 11 of the legal regime applicable to contracts concluded at a distance and off-premises, the customer may exercise his right of free termination of the contract within 14 days from the day on which he acquires the physical possession of the ordered product or, if the order consists of several items that will be delivered on different days, from the day on which you acquire physical possession of the last of the items delivered. To exercise this right, you must send to Edições Húmus, before the end of the period indicated above, an unequivocal declaration of termination of the contract. Edições Húmus will reimburse in full the amount that the customer may have paid (except for the cost of return shipping costs). An Edições Húmus Customer Support employee will contact the customer to confirm the right to reimbursement and to provide any further clarification on this topic.
Given the nature of the items we sell, and because they are limited production items where all aspects count for their conservation and preservation are important, we do not accept the return of collectible items (Letters, Chromiums and Sealed Products). The only exception is made in the Accessories category, where if the customer wishes to return one or more items, they can do so, beyond the 14 days stipulated by law after receiving the order, provided the products are intact, sealed, complete and in the original packaging, which must not be damaged, altered or scratched, and are not out of date (or about to expire).
